One System. Every Call.
Total Control.
Enterprise-grade PBX design, installation, and configuration — IVR, hunt groups, call recording, and multi-site dialling, all configured to your exact requirements.
What Is a Digital PBX?
A PBX (Private Branch Exchange) is the system that manages every telephone call in your organisation — internal calls between extensions, inbound calls from customers, and outbound calls to the world. It replaces the need for a dedicated telephone line per user with a shared pool of external lines, dramatically reducing cost while adding features no consumer phone system can match.
Layerix handles the complete scope — system design, hardware installation, configuration, trunk integration, and handover training. Your team simply picks up and dials.
Scope Includes
- ✓Requirement gathering & extension count planning
- ✓PBX platform selection & sizing
- ✓Rack mounting & physical installation
- ✓Dial plan & internal numbering scheme design
- ✓Auto-attendant & IVR configuration
- ✓Hunt groups, ring groups & call queues
- ✓Voicemail-to-email & call recording setup
- ✓SIP trunk or PRI line integration
- ✓Multi-site inter-office extension dialling
- ✓User training & admin handover documentation
Features We Configure & Deliver
Auto-Attendant & IVR
Greet callers professionally, route them by department, and handle after-hours calls automatically.
Hunt Groups & Call Queues
Distribute inbound calls across teams. No caller goes unanswered — with queue music and agent status.
Voicemail & Voicemail-to-Email
Per-extension voicemail with email delivery — no missed messages, even when staff are away.
Call Recording
Record by extension, group, or all calls — for compliance, training, and dispute resolution.
Multi-Site Dialling
Dial between offices on short codes — no external call charges, seamless experience.
Call Reporting & CDR
Call detail records and reports — who called, when, for how long, and to which extension.
Mobile & Softphone Integration
Extend your PBX to mobile phones and desktop clients — staff reachable anywhere.
DID & Number Management
Assign direct inward dial numbers per extension or department — full control of your number block.
Platform Selection Guide
| Platform | Best For | Strength |
|---|---|---|
| Panasonic KX Series | SMB to mid-enterprise | Reliability, wide availability, large ecosystem |
| Grandstream UCM | IP-first SMB deployments | Feature-rich, cost-effective, open SIP |
| Yealink IPPBX | Pure IP environments | Deep IP phone integration, cloud option |
| Cisco Unified CM | Large enterprise, Cisco networks | Scalability, security, integration depth |
| Avaya IP Office | Mid to large enterprise | Unified communications, contact centre |
Layerix is vendor-neutral. We recommend the right platform for your environment and budget.
Installation Process
Site Survey
Count extensions by floor and department. Map external line requirements. Document failover needs.
System Design
Platform selection, dial plan, numbering scheme, IVR call flows, and BOQ — all documented.
Infrastructure Prep
Cabling, PoE switches, and rack space prepared before PBX arrives.
PBX Installation
Rack-mounted, powered, and configured — every feature tested in isolation.
Trunk & Line Integration
SIP trunks or PRI connected, inbound/outbound call tested, failover verified.
Handover & Training
Admin trained, user guides delivered, extension directory documented.
Our Engineers On Site
Real Layerix deployments. No stock imagery. No subcontractors.
PBX rack installation — corporate campus, Bengaluru
System configuration — enterprise client, Hyderabad
Cabling and punch-down — commercial real estate, Pune
See Our PBX Projects in Action
Read outcomes from real Layerix PBX deployments across corporate offices, healthcare facilities, hotels, and industrial clients. All delivered 100% in-house.
Frequently Asked Questions
Related Services
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