Telus International: Optimizing Network Infrastructure for Global CX Leader
Technologies Deployed:
About Telus International
Telus International is a global leader in customer experience and digital IT solutions, committed to delivering innovative services across diverse industries. With a worldwide presence and a reputation for excellence, they require robust, reliable, and high-performance network infrastructure to support their operations.
The Challenge
As a growing global organization, Telus International needed to upgrade and optimize their network infrastructure to ensure high-quality connectivity, minimal downtime, and future scalability. The challenges included:
- Precision optical fiber installation with minimal signal loss
- Relocation of critical networking equipment without disrupting operations
- Network troubleshooting at branch locations to restore services quickly
- Building a scalable digital backbone for future growth
Our Solution
Layerix Networking Experts collaborated with Telus International to upgrade and optimize their network infrastructure. Our team delivered comprehensive solutions across multiple areas:
Solutions Deployed:
Optical Fiber Installation
Precise optical fiber installation and splicing, ensuring high-quality connections and minimal signal loss.
Fluke Testing
Comprehensive Fluke testing to verify the highest quality and performance standards of all installations.
Equipment Relocation
Careful shifting and reinstallation of critical networking equipment including racks, switches, and access points.
Network Troubleshooting
Expert troubleshooting at branch locations, quickly identifying and resolving network issues.
Building for the Future
Beyond troubleshooting, our team is executing the structured cabling and full-scale networking setup for their facilities, building a digital backbone that is secure, scalable, and future-ready.
Current Work Includes:
- Complete structured cabling infrastructure for facilities
- Full-scale networking setup for new locations
- Secure and scalable network architecture design
- Future-proof infrastructure planning
"Layerix was extremely responsive and technically well qualified. WiFi design skills were excellent and we had a wonderful experience working with Layerix. The entire team is customer requirements oriented and aligned to business outcomes."
Mr. V. Lawrence Kumar
Sr. IT Operation Lead, Telus International
Key Benefits Delivered
Signal loss with precision splicing
Verified performance via Fluke testing
Downtime during equipment relocation
Reliable, future-ready connectivity
Our Partnership Approach
By combining technical expertise with proactive problem-solving, we enable IT leaders like Telus International to focus on growth and innovation while relying on us to keep their networks strong, reliable, and future-proof. This partnership exemplifies our commitment to delivering tailored networking solutions that meet the exacting standards of global technology leaders.
Ready to achieve similar results?
Let's discuss how we can help your organization transform with our solutions.