Your Infrastructure.
Covered. Every Day.
On-site, managed, or on-demand — by the same team that built it.
Which support model
fits your operation?
Four models. One team. Choose based on how much coverage you need.
Four Ways We Keep Your
Infrastructure Running.
Break Fix
Something failed. We fix it. Fast.
- No contract needed
- Remote or on-site response
- RCA report on every incident
AMC
Covered. Maintained. Year-Round.
- Scheduled preventive visits
- Firmware & software updates
- Defined SLA on every incident
Service Manager
One person. Total accountability.
- Named manager owns your account
- Monthly MIS report delivered
- Vendor coordination handled
Resident Manager
A Layerix engineer at your site. Every day.
- Dedicated certified engineer
- Daily health checks & response
- Zero response time — on-site
Not Sure Which Model Fits?
Compare Them Here.
| Break Fix | AMC | Service Manager | Resident Manager | |
|---|---|---|---|---|
| On-site presence | Per incident | Per visit | No | Daily |
| Response time | By SLA chosen | By SLA agreed | Same day | Immediate |
| Preventive maintenance | ✗ | ✓ | ✗ | ✓ |
| Monthly MIS reporting | ✗ | ✓ | ✓ | ✓ |
| Named contact accountability | ✗ | ✗ | ✓ | ✓ |
| Proactive monitoring | ✗ | Scheduled | Governance | Continuous |
| Contract commitment | None | 12 months | 6-12 mth | 6-12 mth |
| Cost model | Per incident | Annual fixed | Monthly retainer | Monthly retainer |
Get a recommendation →
Our Response Commitments.
All SLA timings measured from the moment a ticket is raised — not from when an engineer becomes available.
Which Businesses Get the Most
From Layerix Managed Services.
24×7 uptime. Clinical systems cannot go down.
GxP documentation and validated change management.
Shift-based operations. OT/IT infrastructure coverage.
Multi-site governance. Single point of accountability.
Multi-tenant support. Common area system maintenance.
Server, network, and security infrastructure support.
AV, PAS, network, and access control across the property.
Compliance documentation. Critical infrastructure SLAs.
The Team Behind Every
Managed Engagement.
No stock imagery. Every photo is from a real Layerix managed services engagement.
Resident Manager — corporate campus, Bengaluru
AMC preventive maintenance — pharmaceutical facility, Pune
Service Manager review — enterprise client, Chennai
Break Fix response — technology campus, Hyderabad
AMC firmware update — manufacturing plant, Gujarat
Managed engagement onboarding — enterprise client, Karnataka
25+ Enterprise Clients. Every Engagement 100% In-House.
Read how Layerix managed services have delivered uptime, compliance, and accountability for enterprises across India.
Common Questions.
AMC is an annual contract covering scheduled preventive maintenance, firmware updates, and reactive incident response within defined SLA windows — for a fixed annual cost. Break Fix is pay-per-incident — no contract, no preventive visits, no reporting. If your infrastructure fails more than 3–4 times per year, AMC typically delivers better value.
Yes — subject to a baseline audit. We assess your existing infrastructure, document it fully, and agree a support scope before the engagement begins. For hardware outside our capability or end-of-life equipment, we advise honestly before committing to support it.
Morning infrastructure health check, physical rack inspection, incident monitoring and first response, firmware and change management, vendor coordination, end-of-day status report to your IT lead. The Resident Manager owns the day-to-day health of your infrastructure as if it were their own responsibility.
Monthly MIS report covering incident count, resolution time, SLA compliance rate, infrastructure health summary, maintenance activity log, and next month planned work. Quarterly Business Reviews are available for enterprise clients.
Included: scheduled preventive maintenance, firmware updates, remote and on-site incident response within SLA, configuration backup verification, and monthly reporting. Excluded: hardware replacement cost, third-party software licensing, out-of-scope devices, and damage from physical incidents. All exclusions are documented in the contract — nothing is ambiguous.
Yes — and for large or complex operations this is recommended. The Resident Manager handles day-to-day on-site operations. The Service Manager provides governance, reporting, and strategic oversight. Both work from the same Layerix team with shared documentation.
Network (switches, routers, Wi-Fi), network security (firewall, endpoint), server and storage, AV systems, access control, PAS, and CCTV surveillance — all under one managed engagement. One team. One contract.
12×7 coverage is standard on critical SLA engagements. Extended coverage hours are agreed per contract. Critical (site down) incidents receive a response at any time under AMC and Resident Manager engagements.
Yes — this is the most common transition. Break Fix gives you access to Layerix engineers on demand with no commitment. When incident frequency or infrastructure criticality justifies it, we transition to AMC using the Break Fix history to inform the scope.
Yes. Layerix is operationally active across Karnataka, Tamil Nadu, Maharashtra, and Gujarat, with pan-India capability for managed services engagements.
Request a Managed Services Proposal
Our engineers respond within 4 business hours.
⚡ Critical outage? Call our 12×6 LTAC helpline directly: +91 72599 12527