Your Infrastructure.
A Layerix Engineer.
On-Site Every Day.
No SLA wait time. No remote-only response. No knowledge gaps.
Request a Resident Manager →
What a Resident Manager
Does for Your Infrastructure.
What Happens When a Layerix
Engineer Is At Your Site.
What Is Covered.
Daily Responsibilities
- Morning infrastructure health check
- Incident monitoring & first response
- Config change management & documentation
- Asset & inventory management
- Vendor & OEM coordination
Periodic Responsibilities
- Weekly infrastructure status report
- Monthly MIS report to stakeholder
- Quarterly infrastructure review
- Preventive maintenance scheduling
- Capacity planning inputs
Resident Manager vs AMC vs Break Fix.
Break Fix
AMC
Resident Manager
Resident Manager in Action.
Engineer at monitoring station — real-time dashboards
Physical rack health check and cable management
End-of-day report with client IT team
Read How a Resident Manager Transformed a 500-User Campus
From reactive firefighting to 99.9% uptime — see the full case study.
Common Questions.
Standard coverage is 9:00 AM to 6:00 PM, Monday through Friday. Extended hours or weekend coverage can be arranged as part of the engagement — just specify your operational needs.
Layerix provides backup coverage from our regional team. No day is left uncovered. The backup engineer has access to full documentation and is briefed before any planned leave.
Yes — subject to a baseline audit. We document your existing infrastructure, identify any gaps, and agree on the support scope before starting. If certain equipment is end-of-life or unsupported, we advise upfront.
The minimum commitment is 6 months. This ensures continuity and allows the engineer to fully understand your environment. Most clients renew annually.
Network-level access (VPN or on-site), credentials for switches/routers/firewalls, read-only monitoring access, and physical access to server rooms or data centres. All access is documented and auditable.
Dotted-line reporting to your IT lead for daily priorities and task alignment. Formal reporting, performance reviews, and quality assurance are handled by Layerix. You get the best of both: local alignment + Layerix accountability.
No — the Resident Manager is focused purely on infrastructure: networks, servers, security appliances, storage, and facility systems. End-user support (laptops, printers, desktop software) is out of scope unless specifically added.
Layerix uses a combination of SolarWinds, PRTG, and custom dashboards. We can also integrate with your existing monitoring stack (Zabbix, Nagios, DataDog) if preferred.
Key metrics: SLA attainment on incident response, infrastructure uptime, change success rate, and client satisfaction score. You receive a monthly MIS report with all KPIs.
Yes — many clients start with a Resident Manager for a fixed period (e.g., 3–6 months) to stabilise their environment, then move to a lower-cost AMC model once infrastructure is healthy. We make the transition seamless.
Request a Resident Manager Engagement
Our engineers respond within 4 business hours.
⚡ Critical outage? Call our 12×6 LTAC helpline directly: +91 72599 12527