Covered. Maintained.
Responded To.
Year-Round.

Network (switches, routers, Wi‑Fi), network security (firewalls, endpoint), server and storage, AV systems, access control, PAS, and CCTV surveillance. We can also cover facility systems — just ask.

Yes — subject to a baseline audit. We assess the existing infrastructure, document it, and agree a support scope. If equipment is end‑of‑life or unsupported, we advise honestly before committing.

Standard AMC includes four visits per year (quarterly). For critical environments, we can increase frequency to monthly or bi‑monthly at an adjusted cost.

Layerix covers labour and diagnosis. Hardware replacement cost is borne by the client, unless you purchase our spares‑pool add‑on. We source genuine spares at competitive rates.

Yes — scope can be increased at any time (e.g., adding new devices). Scope reduction is reviewed on a case‑by‑case basis and may be allowed at renewal.

30 days' written notice before the renewal date. No mid‑term cancellation is permitted except for material breach by Layerix. This ensures we can plan resources effectively.

Absolutely — multi‑site coverage is standard. We assign a Service Manager to coordinate across locations, and on‑site visits are scheduled per site based on its criticality.

Via email (support@layerixnetworks.com), phone (+91 72599 12527), or your dedicated client portal. Every ticket is automatically SLA‑tracked and assigned to an engineer.

We always seek approval for major version upgrades. Critical security patches may be applied with 24 hours' notice. All changes follow your change management process.

Yes — this is a powerful combination. The Resident Manager handles daily on‑site operations, while AMC provides the contractual framework and preventive maintenance schedule.